Returns & Refund Policy

At Desert Sunday, we want you to shop with confidence! We understand that sometimes an item may not be the perfect fit, and we're happy to offer easy returns on eligible merchandise.

Return Period

We accept returns on eligible items within 14 days of the delivery date through our online Return Portal.

Return Eligibility Requirements

To qualify for a return, merchandise must:

• Be unworn and unwashed

• Have all original tags attached

• Be free of perfume, smoke, deodorant, makeup, pet hair, and other marks or odors

• Be in its original, new, resellable condition

• Meet any additional return requirements for specific merchandise categories

Shoes must be tried on indoors and on carpet only. Shoes showing signs of wear, dirt, scuffing, scratches, or outdoor use cannot be accepted.

Items that do not meet our return requirements will not be eligible for a refund or store credit and may be returned to the customer at their expense.

One Return Request Per Order

We allow one return request per order.

If you purchased multiple items and wish to return more than one, please include all items you wish to return in the same request.

Once a return request has been submitted, additional return requests cannot be created for that order.

Holiday Wear Returns

We love celebrating the seasons with you! Because holiday collections are seasonal and available for a limited time, special return deadlines apply.

Holiday merchandise may be returned within 14 days of delivery, provided the return request is submitted no later than 14 days before the applicable holiday.

This applies to all holiday-themed clothing and seasonal merchandise, including Christmas, Halloween, Thanksgiving, Valentine's Day, Easter, Fourth of July, and other holiday collections.

Holiday Return Guidelines

• Returns must be requested within 14 days of delivery AND before the applicable holiday return cutoff date, whichever comes first.

• Once the holiday return cutoff date has passed, merchandise associated with that holiday becomes final sale and cannot be returned.

• Holiday merchandise purchased after the applicable cutoff date is final sale at the time of purchase.

• All eligible holiday returns must meet our standard return requirements.

• Approved holiday returns qualify for complimentary return shipping and a refund to the original payment method or store credit.

We recommend shopping early to allow plenty of time for delivery and any necessary returns.

See our Holiday Return Cutoff Dates below.

Shoe Returns

Shoes are eligible for return within 14 days of delivery.

To qualify, shoes must:

• Be unworn and in new, resellable condition

• Have clean, unworn soles

• Be free of dirt, scuffing, scratches, odors, or other signs of use

• Be returned in their original shoe box and packaging

Please try shoes on indoors and on carpet only.

Do not attach shipping labels or tape directly to the original shoe box. Place the shoe box inside appropriate outer shipping packaging before returning it.

Shoes that show signs of wear or do not meet these requirements cannot be accepted and may be returned to you at your expense.

Final Sale Items

The following merchandise is final sale and cannot be returned:

• Items marked Final Sale

• Jewelry

• Hats

• Accessories

• Swimwear

• Gift cards

• Holiday wear after the applicable holiday return cutoff date

Exchanges

We do not offer exchanges at this time.

If you need a different size, color, or style, please return your eligible item and place a new order.

Return Shipping & Original Shipping Charges

Complimentary Return Shipping

We are happy to provide FREE return shipping on eligible returns within the United States.

Once your return request is approved, Desert Sunday will provide a prepaid return shipping label at no additional cost to you.

Original Shipping Charges Are Nonrefundable

Please note that any shipping charges paid when placing your original order are nonrefundable, including when merchandise is returned for a refund.

Because Desert Sunday covers the cost of shipping eligible returns back to us, original shipping fees are not included in merchandise refunds.

This allows us to continue offering our customers the convenience of complimentary return shipping.

No Restocking Fees

We do not charge restocking fees on eligible returns.

For damaged, defective, or incorrect items, please contact us through our Return Portal so we can review the issue and provide an appropriate resolution, including any applicable shipping charges.

Refunds & Store Credit

For eligible returns, you may choose:

• Refund to your original payment method

• Store credit

Once your return arrives, our team will inspect the merchandise to ensure it meets our return requirements.

After approval, your refund or store credit will be processed.

Refund Processing Times

Refunds to the original payment method are generally reflected in your account within 3–5 business days after processing.

Depending on your bank or credit card provider, refunds may take up to 10 business days to appear on your statement.

Store credit will be issued once your return has been received, inspected, and approved.

Please note: Refunds cover the eligible returned merchandise. Original shipping charges are nonrefundable for standard returns.

Returns, Damaged Items & Shipping Claims

To request a return, report damaged or incorrect merchandise, or submit a shipping protection claim, please use our online Return Portal.

Our Return Portal is the fastest way for our team to review your request and assist you.

How to Initiate a Return

1. Visit Our Return Portal: https://desertsundayco.com/apps/quickreturns

2. Enter Your Order Information: Provide your order number and the email address or phone number associated with your purchase.

3. Select Your Return Items: Include all merchandise you wish to return, as only one return request is permitted per order.

4. Choose Your Refund Method: Select a refund to your original payment method or store credit.

5. Receive Your Prepaid Return Label: Once your request is approved, we'll provide a complimentary return shipping label.

6. Ship Your Return: Securely package your merchandise, attach the prepaid label to the outside of the shipping package, and drop it off with the designated carrier.

Order Changes & Cancellations

Need to make a change to your order?

Please contact us within 1 hour of placing your order.

We'll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once your order has begun processing.

For questions about your order, please email:

support@desertsundayco.com

Holiday Return Cutoff Dates

Holiday merchandise must meet both the standard 14-day return window and the holiday-specific deadline below.

2026

• Halloween — October 17

• Thanksgiving — November 12

• Christmas — December 11

2027

• Valentine's Day — January 31

• Easter — March 14

• Memorial Day — May 17

• Fourth of July — June 20

• Labor Day — August 23

• Halloween — October 17

• Thanksgiving — November 11

• Christmas — December 11

All holiday return requests must be submitted by the applicable cutoff date. Merchandise purchased after its holiday cutoff date is final sale.

Thank you for shopping with Desert Sunday! We appreciate your support of our small business and look forward to helping you find pieces you'll love.