Our Return Policy

Returns

Return Period: 

We want you to shop with confidence! If your purchase isn't the perfect fit, we offer returns for eligible items within 30 days of the purchase date through our Return Portal.

 

To be eligible for a return, items must be:

  • Unworn and unwashed
  • Have all original tags attached
  • Free of perfume, smoke, deodorant, makeup, pet hair, or other marks
  • In original, resellable condition

Items that do not meet these requirements cannot be accepted and may be returned to you at your expense.

Final Sale Items

The following items are final sale and cannot be returned:

  • Sale items
  • Items marked Final Sale
  • Jewelry
  • Hats
  • Accessories
  • Gift cards

Returns, Damaged Items & Shipping Claims

To request a return, report a damaged or incorrect item, or file a shipping protection claim, please use the Return Portal on our website. Simply enter your order information and follow the prompts. This is the fastest way for our team to review and process your request.

Order Changes & Cancellations

Need to make a change?

Please contact us within 1 hour of placing your order. While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once your order has begun processing.

For questions about your order that are not related to returns, please contact us at support@desertsundayco.com.

Return Shipping

  • Free Return Shipping: We offer free return shipping for all eligible returns within the United States. To initiate a return, go to the Return Portal. We will provide you with a prepaid shipping label.
  • No Restocking Fee: We do not charge any restocking fees for returned items.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please allow 3–5 business days for the refund to appear on your account. Depending on your bank or credit card provider, it may take up to 10 business days for the refund to be reflected on your statement.

How to Initiate a Return

  1. Return Portal: Via the return portal page with your order number and details of the item you wish to return.
  2. Receive Prepaid Label: We will email you a prepaid return shipping label.
  3. Ship Item Back: Place the item securely in its original packaging, affix the prepaid shipping label, and drop it off at your nearest shipping location.